Privacy Policy

1. Introduction

StayRoot provides a premium online platform connecting discerning travelers with host-managed luxury farmhouses, private villas, nature resorts, stays, and curated local experiences.

We are committed to protecting the privacy of all our users. This Privacy Policy describes how StayRoot collects, uses, processes, and safeguards personal information when you access our website, use our reservation portal, or interact with our services.

2. Information We Collect

We gather different types of information depending on how you use our platform. The categories of information we collect include:

• Personal Information: Includes your full name, email address, phone number, and password credentials provided when creating a guest or host account.
• Booking Information: Covers stay dates, number of guests, properties selected, communication notes to hosts, and specific request details for your reservations.
• Payment Information: Transactions and booking fees are processed securely through trusted, accredited payment service providers. StayRoot does not store complete card numbers or CVV details on our servers.
• Host & Property Details: Includes identification documents, banking credentials, descriptions, maps, rates, and amenities submitted by hosts for listing approval.
• Technical & Usage Information: Gathers standard browser types, device profiles, IP addresses, approximate geographic location, and interaction logs regarding how you navigate our platform.

3. How We Use Information

We use the collected information for various administrative and operational activities, including to:

• Establish, maintain, and secure your StayRoot account.
• Process, finalize, and confirm bookings with your selected properties.
• Send booking receipts, confirmation summaries, stay notifications, and invoice records.
• Provide prompt assistance and resolve issues via our customer support channels.
• Optimize website performance, user flows, search algorithms, and general layout.
• Detect, prevent, and prosecute fraudulent bookings or payment activities.
• Send promotional offers, seasonal curations, and travel guides where you have consented or opted in.
• Fulfill necessary accounting, reporting, safety, or legal obligations.

4. Cookies and Similar Technologies

StayRoot uses cookies and tracking pixels to ensure seamless website operations. Cookies are small text files placed on your device to remember user preferences, maintain session state, compile analytical traffic reports, and display personalized content.

You can control or reject cookies by adjusting your browser preferences. However, please note that disabling certain cookies might limit your access to checkout flows or account profile controls on the platform.

5. How We Share Information

We share user details only as reasonably necessary to fulfill bookings and run operations. Information is shared with:

• Property Hosts: Guest contact numbers and names are shared with hosts once a booking is confirmed to facilitate check-in and communication.
• Payment Gateway Providers: Necessary transactional parameters are sent to secure payment providers to process billing.
• Service Providers: External platforms assisting us with host verification, customer support chats, or transactional email deliveries.
• Legal Authorities: Regulatory boards or law enforcement agencies when legally required to protect user safety or enforce compliance.

StayRoot does not sell your personal information for monetary gain.

6. Payment Security

All financial payments are handled using trusted, PCI-compliant third-party billing providers. We encourage users to inspect the specific privacy policies and encryption practices of the respective payment processors handling their checkout credentials during transactions.

7. Data Security

StayRoot implements reasonable technical, administrative, and physical measures to defend your stored information against loss, theft, alteration, disclosure, or unauthorized access. While we strive to maintain robust protection structures, no transmission over the Internet or electronic storage can be claimed as entirely infallible.

8. Data Retention

We store your personal details for as long as your account remains active or as long as necessary to complete reservation checkouts, manage loyalty benefits, resolve guest-host disputes, prevent fraud, and comply with tax or legal recordkeeping requirements.

9. Your Choices and Rights

Subject to applicable local laws, you may exercise choices regarding your data, including:

• Reviewing, accessing, or requesting a copy of the personal details we hold about you.
• Updating or rectifying inaccurate information directly in your profile settings.
• Requesting the deletion of your account and personal history, subject to legal limits.
• Opting out of newsletter collections or promotional emails using the "Unsubscribe" links provided.

10. Third-Party Links

Our website may provide link redirects to external sites or social media platforms. StayRoot is not responsible for the contents, safety measures, or privacy terms of these external sites, and we recommend reading their policies before submitting info.

11. Children's Privacy

Our services are strictly targeted at adults. StayRoot does not knowingly collect or request personal details from children. If we discover that personal data has been submitted by a child, we will delete it immediately from our databases.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When significant revisions are published, the "Last Updated" date at the top of this document will be modified. We encourage you to visit this page periodically to keep informed on how we guard your privacy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact StayRoot through our Contact Us page.