Help & Support
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Frequently Asked Questions
To list your property, go to the Properties tab in the sidebar and click on the "Create New Listing" or "Add Property" button. You will be guided through a simple step-by-step form to add photos, set rates, insert descriptions, and specify features.
Payouts are processed directly to your registered bank account 24 hours after the guest's check-in date. Depending on your bank, it may take 2 to 3 business days for the funds to reflect in your account.
Navigate to the Properties tab, select the specific property card you wish to update, and click the Edit option. You can modify details, add/remove amenities, update house rules, and publish changes instantly.
All guest conversations can be accessed through the Messages tab in the sidebar. You can write replies, send instructions, and offer details instantly to keep your response rates high.
If a booking is cancelled, the refund protocol will depend on the cancellation policy set on your listing (e.g., Flexible, Moderate, or Strict). The system handles calculations automatically, notifying you of any details or payouts.
To complete account validation, navigate to the Settings tab, click on "Verification Documents", upload clear copies of government-issued IDs, bank details, and business license parameters. Our team reviews uploads in 24 hours.
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Need Immediate Help?
If you have an urgent inquiry about an active booking, check-in, or payment concern, call or email our executive desk directly.