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Vikram Sharma

vikram.sharma@example.com

Gold Member

Help & Support

We're here to assist you with bookings, payments, and account inquiries.

Need immediate assistance?

Our dedicated luxury concierge team is available 24/7 to resolve active booking emergencies.

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Support Chat

Message our support team directly for assistance.

Call Support

Speak directly with a StayRoot customer executive.

WhatsApp

Send us a message on WhatsApp for quick replies.

Email Ticket

Submit a detailed request and we'll email you back.

Frequently Asked Questions

You can cancel a booking directly from your My Bookings tab. Select the upcoming booking and click "Cancel Booking". Our standard policy allows full refunds if canceled 48 hours before check-in, but luxury properties may have strict custom policies. Always review the policy on the property page.

Once a cancellation is confirmed, refunds are processed immediately on our end. However, depending on your payment method and bank, it may take 5 to 7 business days for the funds to reflect in your account. You can track the status in the Payments tab.

Date modifications are subject to property availability. To request a date change, open your Booking Details and select "Request Modification". The host will need to approve the change, and any price differences will be calculated securely.

Once your booking is confirmed, the host's direct contact information and messaging options become available in your Booking Details page.

You can download PDF invoices at any time by navigating to the Payments tab, clicking on the specific transaction, and hitting the "Download Invoice" button.

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Contact Information

Email Support

support@stayroot.in
Response time: ~2 hours

Office Address

Level 1, Spacion Towers, 2 & 5
next to The Westin Hotel Road, Vittal Rao Nagar
HITEC City, Hyderabad, Telangana 500081