/* HOST HELP & SUPPORT PAGE STYLES */

.support-container {
  display: flex;
  flex-direction: column;
  gap: 32px;
}

.support-header {
  margin-bottom: 8px;
}

.support-header h1 {
  font-family: var(--font-serif);
  color: var(--primary-dark);
  font-weight: 700;
  font-size: 2.2rem;
  margin-bottom: 6px;
}

.support-header p {
  color: var(--text-muted);
  font-size: 1.05rem;
  margin: 0;
}

/* Quick Help Grid */
.quick-help-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 24px;
}

@media (max-width: 1200px) {
  .quick-help-grid {
    grid-template-columns: repeat(2, 1fr);
  }
}

@media (max-width: 576px) {
  .quick-help-grid {
    grid-template-columns: 1fr;
  }
}

.support-card {
  background: #fff;
  border-radius: 20px;
  padding: 28px 24px;
  border: 1px solid rgba(15, 61, 46, 0.06);
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.02);
  transition: all 0.3s cubic-bezier(0.16, 1, 0.3, 1);
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  position: relative;
  overflow: hidden;
}

.support-card:hover {
  transform: translateY(-5px);
  box-shadow: 0 15px 40px rgba(15, 61, 46, 0.06);
  border-color: rgba(18, 94, 64, 0.15);
}

.support-card-icon {
  width: 56px;
  height: 56px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.6rem;
  margin-bottom: 16px;
  transition: all 0.3s ease;
}

.support-card-icon.call { background: rgba(56, 161, 105, 0.1); color: #38a169; }
.support-card-icon.email { background: rgba(128, 90, 213, 0.1); color: #805ad5; }
.support-card-icon.chat { background: rgba(49, 130, 206, 0.1); color: #3182ce; }
.support-card-icon.faq { background: rgba(203, 162, 88, 0.15); color: #b48c43; }

.support-card:hover .support-card-icon.call { background: #38a169; color: #fff; }
.support-card:hover .support-card-icon.email { background: #805ad5; color: #fff; }
.support-card:hover .support-card-icon.chat { background: #3182ce; color: #fff; }
.support-card:hover .support-card-icon.faq { background: #cba258; color: #fff; }

.support-card-title {
  font-family: var(--font-sans);
  font-size: 1.05rem;
  font-weight: 700;
  color: var(--primary-dark);
  margin-bottom: 6px;
}

.support-card-desc {
  font-size: 0.85rem;
  color: var(--text-muted);
  margin-bottom: 20px;
  line-height: 1.4;
}

.support-card-btn {
  background: transparent;
  border: 1px solid #cbd5e0;
  color: var(--text-dark);
  padding: 8px 24px;
  border-radius: 30px;
  font-weight: 600;
  font-size: 0.85rem;
  transition: all 0.2s;
  width: 100%;
  margin-top: auto;
  text-decoration: none;
}

.support-card:hover .support-card-btn {
  background: var(--primary-dark);
  border-color: var(--primary-dark);
  color: #fff;
}

.badge-soon-premium {
  position: absolute;
  top: 12px;
  right: 12px;
  background: rgba(49, 130, 206, 0.1);
  color: #3182ce;
  font-size: 0.65rem;
  padding: 4px 10px;
  border-radius: 20px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

/* Two Column Layout: Main Content + Right Sidebar */
.support-layout-grid {
  display: grid;
  grid-template-columns: 1fr 320px;
  gap: 32px;
}

@media (max-width: 1200px) {
  .support-layout-grid {
    grid-template-columns: 1fr;
  }
}

/* Support Sections */
.support-section {
  background: #fff;
  border-radius: 24px;
  padding: 30px;
  border: 1px solid rgba(15, 61, 46, 0.06);
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.02);
  margin-bottom: 32px;
}

.support-section:last-child {
  margin-bottom: 0;
}

.support-section-title {
  font-family: var(--font-serif);
  font-size: 1.4rem;
  font-weight: 700;
  color: var(--primary-dark);
  margin-bottom: 24px;
  padding-bottom: 12px;
  border-bottom: 1px solid rgba(15, 61, 46, 0.06);
  display: flex;
  align-items: center;
  gap: 12px;
}

/* Accordion FAQ Styling */
.faq-accordion-custom .accordion-item {
  border: none;
  border-bottom: 1px solid rgba(15, 61, 46, 0.06);
  background: transparent;
}

.faq-accordion-custom .accordion-item:last-child {
  border-bottom: none;
}

.faq-accordion-custom .accordion-button {
  background: transparent;
  padding: 20px 0;
  font-family: var(--font-sans);
  font-size: 1.05rem;
  font-weight: 600;
  color: var(--primary-dark);
  box-shadow: none;
  transition: color 0.3s;
}

.faq-accordion-custom .accordion-button:not(.collapsed) {
  color: var(--primary-green);
  background: transparent;
}

.faq-accordion-custom .accordion-button::after {
  background-size: 1.1rem;
  transition: transform 0.25s ease;
}

.faq-accordion-custom .accordion-body {
  padding: 0 0 20px 0;
  font-family: var(--font-sans);
  font-size: 0.92rem;
  color: var(--text-muted);
  line-height: 1.6;
}

/* Ticket Form Controls */
.form-label-premium {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--primary-dark);
  margin-bottom: 6px;
}

.form-control-premium, .form-select-premium {
  border: 1px solid rgba(15, 61, 46, 0.1);
  border-radius: 12px;
  padding: 12px 16px;
  font-family: var(--font-sans);
  font-size: 0.92rem;
  color: var(--text-dark);
  background-color: #f8faf9;
  transition: all 0.3s ease;
}

.form-control-premium:focus, .form-select-premium:focus {
  background-color: #fff;
  border-color: var(--primary-green);
  box-shadow: 0 0 0 4px rgba(18, 94, 64, 0.08);
  outline: none;
}

.file-upload-drag {
  border: 2px dashed rgba(15, 61, 46, 0.15);
  border-radius: 12px;
  padding: 24px;
  text-align: center;
  cursor: pointer;
  background-color: #f8faf9;
  transition: all 0.3s ease;
}

.file-upload-drag:hover {
  border-color: var(--primary-gold);
  background-color: #fff;
}

.file-upload-drag i {
  font-size: 1.8rem;
  color: #a0aec0;
  margin-bottom: 8px;
}

.file-upload-drag span {
  display: block;
  font-size: 0.85rem;
  color: var(--text-muted);
}

.priority-selector {
  display: flex;
  gap: 16px;
  flex-wrap: wrap;
}

.priority-option {
  flex: 1;
  min-width: 90px;
}

.priority-input {
  display: none;
}

.priority-label {
  display: block;
  text-align: center;
  padding: 10px 16px;
  border-radius: 10px;
  border: 1px solid rgba(15, 61, 46, 0.1);
  background: #f8faf9;
  font-size: 0.88rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.25s ease;
}

.priority-input:checked + .priority-label {
  background: var(--primary-dark);
  color: #fff;
  border-color: var(--primary-dark);
}

.priority-input:checked + .priority-label.low-color {
  background: #38a169;
  border-color: #38a169;
}
.priority-input:checked + .priority-label.med-color {
  background: #dd6b20;
  border-color: #dd6b20;
}
.priority-input:checked + .priority-label.high-color {
  background: #e53e3e;
  border-color: #e53e3e;
}

.btn-submit-ticket {
  background-color: var(--primary-dark);
  color: #fff;
  border: none;
  padding: 14px 28px;
  border-radius: 30px;
  font-weight: 600;
  font-size: 0.95rem;
  transition: all 0.3s ease;
  width: 100%;
}

.btn-submit-ticket:hover {
  background-color: var(--primary-green);
  box-shadow: 0 4px 15px rgba(18, 94, 64, 0.2);
}

/* Success Message Overlay style */
.ticket-success-message {
  display: none;
  background: rgba(56, 161, 105, 0.05);
  border: 1px solid rgba(56, 161, 105, 0.2);
  border-radius: 12px;
  padding: 16px;
  color: #276749;
  font-size: 0.9rem;
  margin-top: 16px;
  align-items: center;
  gap: 10px;
}

/* Sidebar support status */
.support-sidebar {
  background: #fff;
  border-radius: 24px;
  padding: 24px;
  border: 1px solid rgba(15, 61, 46, 0.06);
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.02);
  height: fit-content;
  position: sticky;
  top: 110px;
}

.sidebar-title-premium {
  font-family: var(--font-serif);
  font-size: 1.25rem;
  font-weight: 700;
  color: var(--primary-dark);
  margin-bottom: 20px;
  padding-bottom: 12px;
  border-bottom: 1px solid rgba(15, 61, 46, 0.08);
}

.status-metric-box {
  background: #f8faf9;
  border-radius: 14px;
  padding: 16px;
  margin-bottom: 16px;
  border: 1px solid rgba(15, 61, 46, 0.02);
}

.status-metric-box:last-child {
  margin-bottom: 0;
}

.status-metric-label {
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin-bottom: 4px;
}

.status-metric-value {
  font-size: 1.4rem;
  font-weight: 700;
  color: var(--primary-dark);
}

.emergency-contact-box {
  background: linear-gradient(135deg, var(--primary-dark) 0%, #082219 100%);
  border-radius: 16px;
  padding: 20px;
  color: #fff;
  margin-top: 24px;
  text-align: center;
  box-shadow: 0 10px 24px rgba(15, 61, 46, 0.15);
}

.emergency-contact-title {
  font-family: var(--font-serif);
  font-size: 1.1rem;
  font-weight: 700;
  margin-bottom: 8px;
}

.emergency-contact-value {
  font-size: 1.2rem;
  font-weight: 700;
  color: var(--primary-gold);
  margin-bottom: 4px;
  display: block;
}

.emergency-contact-desc {
  font-size: 0.75rem;
  color: rgba(255, 255, 255, 0.7);
}

/* Bottom CTA section */
.bottom-cta-section {
  background: linear-gradient(135deg, #0b251c 0%, #061510 100%);
  border-radius: 24px;
  padding: 50px 40px;
  color: #fff;
  text-align: center;
  position: relative;
  overflow: hidden;
  box-shadow: 0 15px 35px rgba(15, 61, 46, 0.15);
}

.bottom-cta-section::after {
  content: '';
  position: absolute;
  top: -50%;
  right: -10%;
  width: 300px;
  height: 300px;
  background: radial-gradient(circle, rgba(203,162,88,0.15) 0%, transparent 70%);
  border-radius: 50%;
  pointer-events: none;
}

.bottom-cta-title {
  font-family: var(--font-serif);
  font-size: 2rem;
  font-weight: 700;
  margin-bottom: 12px;
}

.bottom-cta-desc {
  font-size: 1.05rem;
  color: rgba(255, 255, 255, 0.8);
  max-width: 600px;
  margin: 0 auto 30px;
}

.bottom-cta-btns {
  display: flex;
  justify-content: center;
  gap: 20px;
  flex-wrap: wrap;
}

.btn-cta-gold {
  background-color: var(--primary-gold);
  color: var(--primary-dark);
  border: none;
  padding: 12px 32px;
  border-radius: 50px;
  font-weight: 600;
  font-size: 0.95rem;
  transition: all 0.3s ease;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.btn-cta-gold:hover {
  background-color: #dfb768;
  transform: translateY(-2px);
  box-shadow: 0 8px 20px rgba(203, 162, 88, 0.3);
}

.btn-cta-outline {
  background-color: transparent;
  border: 1px solid rgba(255, 255, 255, 0.4);
  color: #fff;
  padding: 12px 32px;
  border-radius: 50px;
  font-weight: 600;
  font-size: 0.95rem;
  transition: all 0.3s ease;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.btn-cta-outline:hover {
  background-color: rgba(255, 255, 255, 0.1);
  border-color: #fff;
}